This standard specifies the requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). It represents a consolidated set of management procedures which constitutes a service management system for the productive distribution of services to the business and its stakeholders.
ISO Information Technology Management System describes specifications for the service providers to organize, initiate, execute, control, observe, measure, preserve and develop a Service Management System.
ISO 20000 certification is proposed for IT Service Management system. ISO 20000 Certification demonstrates your assurance to delivering the services in a quality manner to the customers and stakeholders. The one of the reason to make IT Service Management System Certification is not common is, the certification process of ISO 20000 is a demanding one and requires lots of resources. But once you achieve the certification your organization will be extremely recognized in the global market. This certification supports the management of the service lifecycle including the planning, design, transition, delivery and improvement of services which meets the agreed requirements and deliver value for customers, users and the organization delivering the services.
IAS is one of the globally recognized ISO Certification Bodies in Malaysia. IAS conducts auditing and providing ISO certification in Malaysia for various standards in Malaysia. It also delivers ISO 20000 Internal Auditor Training, and ISO 20000 Awareness/Foundation Training in Malaysia. All these certification and Training services by IAS for the country is managed from its office in provides including Wilayah Persekutuan Kuala Lumpur, Putrajaya, Labuan and covering all the major cities like Selangor, Terengganu, Johor, Kedah, Kelantan, Pahang, Negeri Sembilan, Perak, Melaka, Pulau Pinang, Perlis, Sabah and Sarawak.
Stage1 Audit : Readiness Audit
Stage2 Audit : Verifying the effectiveness of the System