ISO 20000 Certification

About ISO 20000 Certification

The requirements are applicable to any organization that provides services primarily for the purpose of contributing to its own operational processes, or to other organizations. This includes consultancy organizations, network operators, utilities, manufacturers, and virtually any other organization which provides services.

Organizations get ISO 20000 certification for their IT Service Management system to demonstrate their assurance to deliver the services in a quality manner to the customers and stakeholders.

ISO 20000 Certification is carried out by IAS as a third party on your systems covering management process, resource, service level agreement, emergency preparedness, customer-related process, Internal audit, management review, and continual improvement.

ISO 20000 certification is available as follows:

ISO Information Technology Management System Certification

ISO Information technology management system defines specifications that a service provider needs to establish, implement, maintain and continually improve a service management system. Customers can use ISO information technology management systems standards as guidelines for implementing service management practices in their organizations.

ISO Information Technology Management System Certification is carried out by an independent party as a third party on your system covering the following areas:

  • Scope and applicability of information technology management systems;
  • General requirements;
  • Planning and implementation;
  • The operation, monitoring, and measurement;
  • Improvement

ISO 20000 Certification in Malaysia

ISO 20000 Certification
IAS is one of the globally recognized ISO Certification Bodies in Malaysia. IAS conducts auditing and provides ISO 20000 certification in Malaysia for various standards in Malaysia. It also delivers ISO 20000 Internal Auditor Training and ISO 20000 Awareness/Foundation Training in Malaysia. All these certification and Training services by IAS for the country are managed from its office in provides including Wilayah Persekutuan Kuala Lumpur, Putrajaya, and Labuan and covering all the major cities like Selangor, Terengganu, Johor, Kedah, Kelantan, Pahang, Negeri Sembilan, Perak, Melaka, Pulau Pinang, Perlis, Sabah, and Sarawak.

Benefits ISO 20000 Certification

  • Provide competitive differentiation by demonstrating reliability and high quality of service.
  • Gives access to key markets, like many organizations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000.
  • Provides guarantee to clients that their service requirements will be fulfilled.
  • Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor measure and evaluate their service management processes and services.
  • Helps in influencing ITIL practices to optimize resources and processes.
  • Improved relationships between different departments by means of better definition and more clarity in terms of responsibility and goals.
  • Formation of a stable structure for both resource training and service management automation

This standard specifies the requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). It represents a consolidated set of management procedures that constitutes a service management system for the productive distribution of services to the business and its stakeholders.

ISO Information Technology Management System describes specifications for the service providers to organize, initiate, execute, control, observe, measure, preserve and develop a Service Management System.

This standard specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). It represents the consolidated set of management procedures that constitutes a service management system for the productive distribution of services to the business and its stakeholders.

This document is applicable to any organization that provides services to customers. This includes consultancy organizations, network operators, utilities, manufacturers, and virtually any other organization that provides services. An SMS has an internal goal of providing value-added services by guiding service providers in delivering customer satisfaction in a cost-effective manner.

The scope of this document is to improve the service management capability of an organization by providing a set of requirements for establishing, implementing, maintaining, and continually improving an SMS. It does not specify or recommend specific processes or integration with other management systems. Processes and procedures for service management are not within the scope of this document.

The requirements are applicable to any organization that provides services primarily for the purpose of contributing to its own operational processes, or to other organizations. This includes consultancy organizations, network operators, utilities, manufacturers, and virtually any other organization which provides services.

Organizations get ISO 20000 certification for their IT Service Management system to demonstrate their assurance to deliver the services in a quality manner to the customers and stakeholders. ISO 20000 Certification is carried out by IAS as a third party on your systems covering management process, resource, service level agreement, emergency preparedness, customer-related process, Internal audit, management review, and continual improvement.

  • Call IAS with the completed Application form for conducting ISO 20000 Certificat audit and discuss the audit procedure specific to your organization.
  • Understand the requirement of ISO 20000 and Implement it in your organization before going for certification. E.g. Documenting, training the staff, practicing the system, etc
  • Conduct one internal Audit program through trained 20000 Internal Auditors.
  • Compile the collected data and complete the analysis.
  • Conduct a Management review with the help of analyzed data and effect some decisions to improve the Organization’s performance towards company objectives & goals.
  • Complete the audit successfully. (Stage 1 and Stage 2)
  • Closure of Nonconformance, if any.
  • Collect and maintain the ISO 20000 certificate.
  • Comply with the surveillance audit yearly.
ISO 20000 certification ensures the management of IT Service Management. It is applicable to various types of organizations like healthcare, education, etc. This standard is a big advantage for small and medium enterprises because it enables them to meet customer needs quickly, easily, and cost-effectively.
  • Having two decades of ISO 20000 Certification audit experience helps to attain the certification faster.
  • The Auditors and trainers in IAS are highly experienced, innovative, simple, and practical in the implementation process which helps to strengthen the business operations of an organization.
  • IAS is an authorized ISO certification body for providing ISO 20000 certificates with accreditation.
  • The Knowledge, skills gained through experience, and the global presence of IAS have created a history of executing successful large-scale, complex international projects. Our auditors understand the culture and nature of the local market and perform internationally in an effective and consistent manner.
  • IAS conducts the audits in a more sensible and value-added manner to benefit the clients of small, medium, and large organizations. Our flexible procedure is simple to understand and the services are timely and cost-effective.
  • Our presence is in India, Singapore, Malaysia, Indonesia, Oman, Saudi Arabia, UAE, Qatar, Kuwait, Philippines countries with more than 6000 clients
  • We have successfully addressed almost all the sectors broadly diversified in the Automobile industry, Consumer electronics, Chemical Industry, Steel production, Industrial equipment, FMCG industry, Aerospace manufacturing, Healthcare Industry, Food Industry, Textile Industry, Oil and Gas, Energy, Telecommunication, IT Industry, Hospitality industry.
  • We have more than 300 experienced impaneled auditors to effectively assess an organization’s conformance to Information Technology Service Management System unleashing a true potential for Improvement.

Process to obtain an ISO 20000 Certification

  • Contact IAS by sending the Application Form and call us for a discussion we are here to guide you in obtaining ISO 20000 certification.
  • Make your Organization ready for ISO 20000 certification by implementing and practicing the standard, monitored, and continually improving.
  • Majorly, the process of ISO 20000 certification includes 2 stages:
      1. Stage1 Audit: Readiness Audit
      2. Stage2 Audit: Verifying the Effectiveness of the System
  • The organization applying for ISO 20000 certification will be audited based on an extensive sample of its sites, services, process, products & functions.
  • Any significant changes are noted during the audit, and a deviation report will be provided. The time required for IAS to close any nonconformity is determined by the grading of the deviations, including as well as the correction and corrective actions that must be authorized by IAS. The ISO 20000 Certificate is issued, after the effective closure of Nonconformity.
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