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ISO IEC 20000 Certification

ISO 20000-1:2018 Standard and its Certification

ISO 20000-1:2018 Standard

This standard specifies the requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). It represents a consolidated set of management procedures which constitutes a service management system for the productive distribution of services to the business and its stakeholders.

ISO Information Technology Management System describes specifications for the service providers to organize, initiate, execute, control, observe, measure, preserve and develop a Service Management System.

ISO 20000-1:2018 Certification

ISO 20000 certification is proposed for IT Service Management system. ISO 20000 Certification demonstrates your assurance to delivering the services in a quality manner to the customers and stakeholders. The one of the reason to make IT Service Management System Certification is not common is, the certification process of ISO 20000 is a demanding one and requires lots of resources. But once you achieve the certification your organization will be extremely recognized in the global market. This certification supports the management of the service lifecycle including the planning, design, transition, delivery and improvement of services which meets the agreed requirements and deliver value for customers, users and the organization delivering the services.

Coverage of ISO 20000-1 Certification in Malaysia:

IAS is one of the globally recognized ISO Certification Bodies in Malaysia. IAS conducts auditing and providing ISO certification in Malaysia for various standards in Malaysia. It also delivers ISO 20000 Internal Auditor Training, and ISO 20000 Awareness/Foundation Training in Malaysia. All these certification and Training services by IAS for the country is managed from its office in Malaysia and  provides services including the local cities of Malaysia like Kualalumpur, Selangor, Penang, johor Bahru, Melaka & Ipoh.

Process to obtain an ISO 20000 Certification

  • Contact IAS by sending the Application Form and call us for a discussion and we are here to guide you in obtaining ISO 20000 certification.
  • Make your Organization ready for certification by implementing and practice the standard, monitored and continually improved.
  • Majorly, the process of ISO certification includes 2 stages

                   Stage1 Audit : Readiness Audit

                   Stage2 Audit : Verifying the effectiveness of the System

  • The organization applying for ISO certification will be audited based on an extensive sample of its sites, services, process, products & functions.
  • Any deviation is observed during the audit, deviation report will be submitted along with the detailed audit report. According to the grading of the deviations IAS determines the time required for its closure including the correction and corrective actions which has to be approved by IAS. After the effective closure of Non conformity, the Certificate is issued limiting to the scope that was audited.
Click here, For more information on application and audit procedure

Why IAS?

  • Having two decades of ISO Certification audit experience helps to attain the certification faster.
  • The Auditors and trainers in IAS are highly experienced, innovative, simple and practical in implementation process which helps to strengthen the business operations of an Organization.
  • IAS is an authorized ISO certification body for providing ISO 20000 certificates with accreditation.
  • The Knowledge, skills gained through experience and the global presence of IAS has created a history of executing successful large-scale, complex international projects. Our auditors understand the culture and nature of the local market and perform internationally in an effective and consistent manner.
  • IAS conducts the audits in more sensible and value added manner to benefit the clients of small, medium and large organization. Our flexible procedure is simple to understand and the services are timely and cost effective.
  • Our presence is in India, Singapore, Malaysia, Indonesia, Oman, Saudi Arabia, UAE, Qatar, Kuwait, Philippines countries with more than 6000 clients
  • We have successfully addressed almost all the sectors broadly diversified in Automobile industry, Consumer electronics, Chemical Industry, Steel production, Industrial equipment, FMCG industry, Aerospace manufacturing, Healthcare Industry, Food industry, Textile industry, Oil and Gas, Energy, Telecommunication, IT Industry, Hospitality industry.
  • We have more than 300 experienced empanelled auditors to effectively asses an organization’s conformance to Information Technology Service Management System unleashing a true potential for Improvement.

Benefits of ISO 20000-1 Certification

  1. Provide competitive differentiation by demonstrating reliability and high quality of service.
  2. Gives access to key markets, as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000.
  3. Provides guarantee to clients that their service requirements will be fulfilled.
  4. Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor measure and evaluate their service management processes and services.
  5. Helps in influencing the ITIL practices to optimize resources and processes.
  6. Improved relationship between different departments by means of better definition and more clarity in terms of responsibility and goals.
  7. Formation of a stable structure for both resource training and service management automation.

What an Organization should do to achieve certification?

  • Call IAS with completed Application form for conducting ISO 20000 audit and discuss the audit procedure specific to your organization.
  • Understand the requirement of ISO 20000 and Implement in your organization before going for certification. E.g. Documenting, training the staffs, practicing the system etc
  • Conduct one internal Audit program through trained 20000 Internal Auditors.
  • Compile the collected data and complete the analysis.
  • Conduct a Management review with the help of analyzed data and effect some decision to improve the Organization performance towards company objectives & goals.
  • Complete the audit successfully. (Stage 1 and Stage 2)
  • Closure of Non conformance, if any.
  • Collect and maintain the ISO 20000 certificate.
  • Comply with the surveillance audit yearly.
To know more about the audit details. Kindly click here.
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